We pack orders within 2 business days You’ll get a shipping email as soon as it’s on the way.
Whatever you need order help, a return, or brushing tips send us a note. A Smilebaltic teammate will reply personally.
We read every message. Share a few details below and we’ll get you the right answer fast.
Our promise
We pack orders within 2 business days You’ll get a shipping email as soon as it’s on the way.
We ship to the US, EU, and UK. Don’t see your country at checkout? Contact us and we’ll try to help.
As soon as we ship, you’ll get an email titled “Your Smilebaltic order is on the way.” Click “Track your order” to see live updates. If you use the Shop app, tracking appears there too.
Check spam/promotions for “Smilebaltic”. Still nothing after 24 hours? Ping us at [info@kanormanagement.com] with your order # and we’ll resend the link.
Carriers sometimes skip scans. If there’s no movement for [3 business days domestic / 7 international], contact us - we’ll nudge the carrier or arrange a fix.
Yes - before it ships. Message us ASAP with the correct address and your order #. Once shipped, we’ll try a carrier intercept where possible.
Try it risk-free for [30] days. Unused items in original packaging qualify for a refund or exchange. Start by emailing us above with your order #.
We’re on it. Email ABOVE within [48 hours] with photos and your order #—we’ll replace or refund quickly.
Unfulfilled: We’re packing your order.
Fulfilled / Shipped: It’s with the carrier; tracking is live.
Out for delivery: It should arrive today.
Delivered: Marked delivered by the carrier—see “missing” help above if you can’t find it.
Real humans reply within 6–12 hours.
